Yes! We offer both UK & international shipping. UK orders always come with free delivery. We offer international delivery at a fixed rate of £12.00 or free, if your order total exceeds £100.00.

Unfortunately, we do not offer tracked deliveries.

Yes! All UK orders get free delivery. We offer free international delivery too, if your order total exceeds £100.00.

Delivery Times (from Dispatch Date):

• UK: 1 business day
• Europe: 3-5 business days
• Rest of the World: 6-7 business days

We currently only ship to the following destinations: the UK & Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United States.

We accept all major credit & debit cards, Apple Pay, Google Pay, Klarna, PayPal, Shop Pay, and Union Pay. You can also pay in instalments with Klarna.

Yes, we have a retail presence online besides this website. This includes our Etsy Store, Facebook Shop & Instagram Shop. Although: prices are always cheaper & rewards greater on this website.

Have we made your life just a little bit brighter? If so, we'd for you to leave us some kind words.

If you're not fully satisfied with your jewellery, we offer a 30 day money-back guarantee. We don’t offer exchanges, but you can choose to get either store credit or money-back. To initiate a return, email us (returns@illuminaresilver.com with your order number. Refunds will be processed to the original payment method within 2 working days of receiving the item.

Key Terms of Policy

• Return Shipping: Customers cover return shipping costs.
• Responsibility: Customers are responsible for safe return delivery.
• Bundles: Items in promotional bundles must be returned together.
• Earrings: Must be unworn for hygiene reasons.
• Condition: Returned items must be unused, with original packaging intact.

Full terms can be read here.

For questions or to initiate a return, email: returns@illuminaresilver.com

We want your return process to be quick & easy. Send your order number to returns@illuminaresilver.com) and tell us what you’d like to return. Be sure to read our return policy.

Because of the high volume of orders we receive, we can’t change your order after placing it. However, you can cancel it if it has not been dispatched.

We don’t offer exchanges on our items, but we can issue store credit. You will be given the option to choose between store credit or money-back when you start the return process.

You should contact returns@illuminaresilver.com immediately after receiving your order. We cannot issue returns or refunds beyond 30 days after your goods arrive.

Our jewellery is made exclusively from sterling silver (or "0.925 fine silver"), the industry standard for silver jewellery. See Our Quality Assurance. We also use other quality materials such as freshwater pearls, moonstones & gemstones like cubic zirconia. Our gold plating process uses genuine 14K, 18K & rose gold.

Your Illuminare order will be packaged in our custom jewellery pouch that you can store your pieces in, along with our nano-tech utilizing microfibre polishing cloth & certificate of authenticity. You may even get a little gift.

As a token of our commitment to quality, all orders are packaged with a certificate of authenticity. A certificate we only assign to products after they have undergone & passed internal & then third party analysis.

To keep prices at an industry-offending low & make silver jewellery affordable for our customers, we can’t offer a warranty on our jewellery. However, we offer a 30 day money-back guarantee.

Certainly! Our Limited Time Offers page lists all active promotions. We also run exclusive promotions on Facebook, TikTok & Instagram: so be sure to follow us on socials.

If you’ve got a discount code—lucky you! 🎉 You can apply it at checkout by entering the code in the designated box before completing your purchase. Just keep in mind, discount codes can’t be used together with other limited-time offers or promotions. It’s one sweet deal at a time!

Subscribe to our newsletter! If you’re a new customer, you’ll get a 10% discount code to contribute towards your first purchase.

You can easily access your Illuminare account by clicking here. From there, you'll be able to view your orders, track shipments, manage your account details, and check or spend your loyalty points.

Click “unsubscribe” at the bottom of any email we have sent you or contact us at support@illuminaresilver.com for us to remove your email address from our mailing list.