UK delivery is free, no minimum spend required. We offer international delivery at a fixed rate of £12.00 or free, if your order total exceeds £100.00.

Delivery is fulfilled by Royal Mail, using their 1st Class Service.

Shipping & Dispatch Times

Your order will be dispatched on the next working day after payment is received. You'll receive an email confirmation as soon as your order is out for delivery.

For UK orders: delivery typically takes 1 to 2 days from the dispatch date. For international orders, please refer to the table below:

International Customers

Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

We currently only ship to the following destinations: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United States.

Returns

When you shop with Illuminare, you’re protected by our 30 day money-back guarantee. Please note that return shipping costs are the customer’s responsibility unless an item arrives broken or defective.

Delivery Issues

• If you experience any issues with your delivery, such as delays or lost parcels, please contact our support team at support@illuminaresilver.com. We will work to resolve any problems as quickly as possible.

For more information or further assistance, please refer to our FAQ section or contact our customer service team.